Shipping policy

HOW WILL MY PRODUCT BE DELIVERED? 

Our local delivery agent of your area will contact and advise you of the delivery time frame of your furniture. Every delivery will take place in a time frame window, this is not a FIXED appointment time. Our delivery companies offer delivery during open business hours (between 8am to 5pm – Monday to Friday).

  • Delivery will be a curbside service. We do not offer in-house or room of choice delivery services.
  • Delivery will take place from Monday to Friday.
  • Our FREE standard shipping is a curbside service
  • The driver operates alone and will use a liftgate to lower the shipment to the ground and place it curbside at the end of your driveway.
  • We are unable to navigate stairs or elevators with our delivery service. 
  • For shipments going to Alaska, Hawaii and Canadian Territories, Native reserves, mountains, army bases, islands and any remote area that may need a ferry are subject to an additional fee*.
  • We provide free shipping on orders over $999 across the contiguous U.S. and Canada.


MODIFICATION OF DELIVERY SERVICE

The delivery service that Transformer Table offers to its customers through the free or standard shipping options is a curbside service. This means that the carrier will deliver the goods to the edge of the property, closest to the entrance. The driver delivers the goods alone, through the help of a liftgate on the truck to lower the pallet onto the ground. The driver cannot bring the order up any stairs nor can they bring it inside the home.

Please note:

  • If any changes or modifications are made to the service offered by us (which is curbside delivery), our responsibility is waived by default.
  • The 1-year warranty we offer with our products is automatically voided with no extension nor exception at the moment of delivery if any services beyond curbside delivery have taken place without our knowledge.
  • Orders shipped by another freight company appointed by any party other than Transformer Table immediately voids the product warranty and absolves us of any liability for loss or damage caused by the secondary freight companies' involvement.

CARRIER STORAGE & MODIFICATION FEES

When an order is ready to be shipped from our warehouse, our customer service team confirms with the customer the shipping details provided as well as that they are available and ready to receive their order before the shipment can be released to the carrier. Upon confirmation from the customer, a tracking number is generated for the shipment to assist the customer in consulting the ETA of their order. When the order arrives in the customer's area, the carrier holds the responsibility to call the customer at the phone number provided, in order to inform the customer of a time slot appointment for the delivery of the goods at the customer's provided shipping address.

We appreciate your cooperation in helping us make your Transformer Table delivery a positive experience.