Policy Overview
Returns and exchanges of eligible items will be accepted at our sole discretion, provided they are in their original, unused, and unaltered condition, in the original packaging, and submitted within 30 days of delivery or pick-up from our warehouse, along with valid proof of purchase.
A return shipping fee will be deducted from the refund amount.
Non-Returnable Items
Final sale items, including samples, demos, floor models, and items that have been used or damaged through normal wear and tear, are not eligible for return.
Store Credit
At Transformer Table, we want you to shop with complete confidence. While we strive to deliver premium products and a seamless experience, we understand that returns or adjustments may sometimes be needed. In those cases, we may issue store credit as a flexible way for you to make another purchase that better suits your needs.
Please note that store credit are not the same as gift cards. Instead, Transformer Table store credit is added directly to your customer account when a return, exchange, or service adjustment is processed. It cannot be purchased, transferred to another person, combined with another account, or exchanged for cash, and it is only valid for purchases made through our official website.
All store credits are valid for 12 months from the date of issue. The expiration date will always be clearly displayed when your credit is issued, and you’ll see reminders in your account dashboard or in communications from our team.
Any unused balance will automatically expire after this time. We’re committed to making every part of your experience with Transformer Table simple and worry-free, and store credit is just one of the ways we stand behind our products.
Store Credit Terms
Store credits may be used across multiple purchases until the balance is fully spent. Any remaining balance will retain the original expiration date assigned at the time of issue. Store credits are non-reloadable, non-transferable, and issued only in connection with returns or service adjustments
This store credit policy applies unless local laws provide you with additional rights. In those cases, local law will prevail.
Store credits have no cash value and cannot be exchanged for currency
Shipping and Other Fees
Customers are responsible for all return shipping costs, brokerage fees, duties, and any applicable taxes related to returns. Transformer Table does not accept COD (cash on delivery) or collect deliveries.
All shipping and delivery fees associated with the original order, including storage and re-delivery charges, are non-refundable once services have been provided by the carrier.
Certain conditions and exceptions may apply.